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NorthernPike

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Posts: 45
Reply with quote  #1 
Does anyone know how to decipher the date code on a System Check Tach?

I have two, and am wondering which is newer/older.

One is: 12 - F - 1N

The other:  3 - K - 1M

Thank you.
GEB

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Posts: 2,182
Reply with quote  #2 
Hi,
There is a Date Code Chart for the EMM refer this link http://evinrude.diag-systems.com/EvDiagnostics_User_Manual.html?idh_topic2025.htm
Using the EMM Date Codes it appears to translate you Systems Check Date codes. This may be only coincidence but I took a guess at the two products, Systems Check Tach and EMM being from the same manufacturer that the coding would be the same but I've no way to prove this "decoding " is correct.

12-F-1N. = 12th June 2014
3-K-1M. =. 3rd November 2013

Cheers
GEB

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Stacer 389 Territory Striker
Model No.E25DTSLAFC
Serial No. 5503333
Mid North Coast
New South Wales
Australia 
The learner will not shear the rams.

NorthernPike

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Posts: 45
Reply with quote  #3 
Thanks, GEB.

That's an interesting page and valuable information, but in this case it adds to my confusion.

Here is my problem. I have 2 tachs. One came with my motor, delivered in November 2012.
The other was a warranty replacement delivered in July 2013.

Since I have a tiller, my installation was of a temporary nature for propping purposes.

This summer I decided to make a more permanent installation.
Over last winter, I had them both stored in the same place and thought I may have mixed them up. I thought the date of manufacture would help me to be sure which is which.

According to the info. you linked to, at least one of them was in use a year before it was made.

I was pretty sure the 3 K 1M one was the newer one, but now I'm more confused.

Cheers!
GEB

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Posts: 2,182
Reply with quote  #4 
Hi,
Don't be confused. There's no guarantee I'm right as I took a guess that the EMM date code would be the same for your tachometers. Very obviously I was wrong.
Again no guarantees but I would presume the replacement one is newer.
Sorry my "guess" didn't work out.
Cheers
GEB

__________________
Stacer 389 Territory Striker
Model No.E25DTSLAFC
Serial No. 5503333
Mid North Coast
New South Wales
Australia 
The learner will not shear the rams.

NorthernPike

Registered:
Posts: 45
Reply with quote  #5 
Thanks for trying, GEB.
Yes, I expect the replacement to be newer but I don't know which one is which. If I could date them, I would know.
You tried a lot harder than the Customer Service rep. from BRP did, when I called them at the factory in Sturtevant WI.
They were useless.

What a huge contrast to my previous experience.  
When I first had issues with my then new motor, in Fall2012/Spring 2013, they were fantastic.
I spoke to the most helpful gentleman several times, and he sent me a replacement tachometer.
It was quite evident that he he knew these motors inside and out, and was genuinely interested in helping me and making my ownership experience the best it could possibly be. He could walk into the shop and talk to the people on the floor, building the motors. And he did. I was impressed.
I expect he knew the date codes off the top of his head, and probably had a list of them in front of him at his work station.
A Google search revealed he no longer works there!

His replacement was clearly uninterested. She told me they don't know their own date codes, and there was no way for her to find out, and seemed to imply, "Who cares anyway."  She advised me to call a dealer. So I did.
As expected, they said how the heck are we supposed to know that? We sell them; we don't make them. If the manufacturer doesn't know them, who does??

After my first experience I came away feeling glad that I had bought a motor with such great customer support. I don't feel that way now.









jimh

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Posts: 6,388
Reply with quote  #6 
It is no longer reasonable to expect that the first-tier technical support agent, that is, the person who answers random telephone calls on a no-cost support telephone line of a product manufacturer, will be completely informed about all aspects of every product ever made by the manufacturer, have extensive historical information and experience, and be able to solve arcane questions such as interpretation of the date code on products supplied to the manufacturer by OEM vendors.

In the instance cited, there is only a supposition that such a person previously existed and could have easily answered the question being asked.

These days I find that being able to actually speak to a human, having that human be fluent in English as their first language, and having that human have a cursory knowledge of a particular product is about all that can be expected from a first-tier support agent.

Many manufacturing companies no longer supply any sort of free telephone support, and it is not unusual for a user of a complicated product to have to purchase an annual support contract to be able to even call by telephone and get their inquiry answered.

The notion that Evinrude should somehow be downgraded for customer support because they could not answer a question about coded manufacturing dates on a product made by a sub-contractor seems quite a remarkable display of extraordinarily unreasonable expectations.

Clearly such sort of support is in no way needed for proper operation or use of the product. To rant about not getting an answer is not justified.



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NorthernPike

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Posts: 45
Reply with quote  #7 
I don't suppose such person existed. He did. I talked to him. 

If they wanted, they could dial an extension or send an email to the person within the organization who has the information I seek. It could be easily done and would only take a few seconds.
That would be Tier 1, connecting to Tier 2. 
seahorse

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Reply with quote  #8 
Just imagine multiplying your request by hundreds of similar phone and email requests for technical information daily and no one person would ever get anything else done. Not only that but finding an individual with that vast knowledge would be very hard to find or replace and would be worth more to the corporation using his experiences in a more efficient capacity. 

Your dealer should always be your first point of contact. You have to be thankful that Barnacle Bill's is footing the costs here for your free online technical advice 


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My sarcasm and my sincerity sound surprisingly similar !
NorthernPike

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Posts: 45
Reply with quote  #9 
seahorse, I agree whole heartedly.
Which is why a large corporation that sells products to consumers should have should have someone on staff to do just that, and NOT get anything else done.
Apparently that's too costly in this day and age, and it was worth more to the corporation to get rid of him. Or so they thought.

I AM thankful for this website, and those who provide and maintain it. This is where I get answers and information.
They would certainly be my dealer of choice if they were closer, and in the same country as me.
My original selling dealer was the cause of the screw-up that necessitated replacing my tachometer. I haven't been back there.

Thank you.
jimh

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Posts: 6,388
Reply with quote  #10 
NORTHERN--I don't think you get it. Free telephone support at the first-tier won't get you product experts. That is how things work today. Most callers to free support ask questions that are answered in the owner's manual--which they didn't bother to read. You don't waste experts on those calls.

The most important resource on this website are the participants. The knowledge contributed here by volunteers is the most valuable aspect of the website.

Evinrude--the company--is a remarkable operation. They provide more free downloads of important technical literature than any outboard engine manufacturer. Evinrude also have their own on-line support website, Evinrude Nation.

I can't find any reasonable basis for you to complain about the outcome of your free telephone call to find out a date code. Again, your expectations are not reasonable, and your ranting about it is unjustified. I am sure Evinrude has people with expert knowledge, but I expect those experts are working on improving and refining the outboard engine products, and not wasting their time waiting for you to call about a date code on a product made by a subcontractor.

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